Workshops will take place Tuesday morning. There will be two rounds, so you can pick two of the following three optional workshops to attend.
Tuesday, Feb. 25 AM
If your company has started the Silver Certification process, this session will get you closer to the finish line so you can start marketing your agency to Senior Living Communities in your market.
Let’s get nitty gritty with your questions about SEO and SEM. We’ll talk about costs – the real costs – what questions you should be asking your digital marketing company and what you can expect for your money – and we’ll show you how to get started with Google My Business and Google Local Services.
Bring your computer and we’ll walk you through various features of Access of which you are not aware in real-time)
Business seminar sessions will take place Tuesday afternoon and throughout the day Wednesday. Below is a preview of the topics you can look forward to this year.
Tuesday, Feb. 25 PM
Hear about the van line’s new approach to customer experience through a service ready culture. Learn what steps we’re taking to improve our communication and interaction with customers and what you can do to pick up on this culture change.
What are the policy changes planned for 2020? How will the van line approach the summer of 2020? Ron and his team reveal the good statistics and those that are more challenging for our industry as we move forward.
There are changes brewing in the DP3 program. We’ll give you an update on where things stand, where we think they’re going and any other information we can regarding the move toward a “single source” military move management environment.
Wednesday, Feb. 26
SALES & MARKETING: TOOLS & RESOURCES
There are a ton of opportunities for agents and their staff to get help with sales and marketing. This session will make sure that attendees understand what’s available, who’s available to help and what they can expect from the process).
INFO-TECH FOR CUSTOMER EXPERIENCE
New software for Move Management will make it easier to provide the kind of customer experience that will set us apart from the competition, as well as an update on various projects in process including our online cube sheet.
DAY IN THE LIFE OF A PLANNER
We’ll walk you through our process of balancing the needs of 420 agents and 1,200 drivers and the decision tree that leads to a load.
PANEL: BEST PRACTICES IN COD AND NAT SALES
Hear from some of the top sales people in the network and learn about their tips and tricks for building relationships, networking and closing.
MOVE MANAGEMENT FOR SALES PEOPLE
What happens when you book an order? From order registration to delivery, we'll explain what’s happening behind the scenes from a move management perspective. What calls are being made? What are the messages? What happens when something slides off the rails?
GET THE MOST OUT OF PHILANTHROPY
Every agent provides aid and assistance to worthy causes in their markets. It makes you feel great. But are you getting the communications bang for your buck for doing it? Don’t be shy about capitalizing on your philanthropic efforts. We’ll tell you how.